Hey there! I'm Yadhu, your Customer Experience Consultant. I specialize in enhancing experiences across all touchpoints that put people at the heart of your brand, driving satisfaction, loyalty, and increased revenue.
Hey there! I'm Yadhu, your Customer Experience Consultant. I specialize in enhancing experiences across all touchpoints that put people at the heart of your brand, driving satisfaction, loyalty, and increased revenue.
Experiences as natural as a thought.
Experiences as natural as a thought.
Experiences as natural as a thought.
No. of Projects handled
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No. of Projects handled
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No. of Projects handled
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Years of Experience
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Years of Experience
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Years of Experience
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I have worked with clients in
Countries
I have worked with clients in
Countries
I have worked with clients in
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Happy Clients Served
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Happy Clients Served
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Happy Clients Served
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I am
I am
an Customer Experience Consultant.
Customer experience (Cx) is the impression your brand leaves on your customers. It is the end result of every interaction they have with you–from discovering your offering to making a purchase. Customers’ future interactions with your brand are directly related to their experience, so it is imperative their journey is as frictionless and delightful as possible.
The best experiences are based on stories that immerse customers in your brand.
an Customer Experience Consultant.
Customer experience (Cx) is the impression your brand leaves on your customers. It is the end result of every interaction they have with you–from discovering your offering to making a purchase. Customers’ future interactions with your brand are directly related to their experience, so it is imperative their journey is as frictionless and delightful as possible.
The best experiences are based on stories that immerse customers in your brand.
Brands I have worked with
My works
My works
My Offerings
Strategy and Campaign Development
This involves creating targeted campaigns that connect with customers on an emotional level. This service helps businesses understand customer needs and motivations, allowing them to develop impactful strategies and campaigns that resonate.
Experience Design
Experience Design focuses on crafting memorable and consistent experiences across all touchpoints. This goes beyond just the product or service itself. It includes elements like brand perception, physical space design (if applicable), customer service quality, and seamless digital interactions.
Customer Journey Mapping
It is the process of visualizing the entire experience a customer has with your brand. This map outlines every step of the journey, from initial awareness to post-purchase interactions. By identifying key moments in the journey, businesses can pinpoint areas for improvement.
Customer Experience (CX) Audits
It is a comprehensive analysis of all the interactions a customer has with your brand. This includes everything from their initial awareness to post-purchase interactions. The audit helps identify areas that delight customers and areas that cause frustration.
My Offerings
Strategy and Campaign Development
This involves creating targeted campaigns that connect with customers on an emotional level. This service helps businesses understand customer needs and motivations, allowing them to develop impactful strategies and campaigns that resonate.
Experience Design
Experience Design focuses on crafting memorable and consistent experiences across all touchpoints. This goes beyond just the product or service itself. It includes elements like brand perception, physical space design (if applicable), customer service quality, and seamless digital interactions.
Customer Journey Mapping
It is the process of visualizing the entire experience a customer has with your brand. This map outlines every step of the journey, from initial awareness to post-purchase interactions. By identifying key moments in the journey, businesses can pinpoint areas for improvement.
Customer Experience (CX) Audits
It is a comprehensive analysis of all the interactions a customer has with your brand. This includes everything from their initial awareness to post-purchase interactions. The audit helps identify areas that delight customers and areas that cause frustration.
Wait…
wanna see how I do it?
Wait…
wanna see how I do it?
Conduct CX Audit
I start by thoroughly examining how customers interact with your business, collecting feedback through surveys, interviews, and observational studies. This helps me identify pain points and areas for improvement, laying the foundation for targeted enhancements.
Conduct CX Audit
I start by thoroughly examining how customers interact with your business, collecting feedback through surveys, interviews, and observational studies. This helps me identify pain points and areas for improvement, laying the foundation for targeted enhancements.
Conduct CX Audit
I start by thoroughly examining how customers interact with your business, collecting feedback through surveys, interviews, and observational studies. This helps me identify pain points and areas for improvement, laying the foundation for targeted enhancements.
Map Customer Journey
I create detailed visual maps of the customer journey, from initial contact to post-purchase. This allows me to understand all customer touchpoints and identify key moments that impact their experience, helping me pinpoint where improvements are needed.
Map Customer Journey
I create detailed visual maps of the customer journey, from initial contact to post-purchase. This allows me to understand all customer touchpoints and identify key moments that impact their experience, helping me pinpoint where improvements are needed.
Map Customer Journey
I create detailed visual maps of the customer journey, from initial contact to post-purchase. This allows me to understand all customer touchpoints and identify key moments that impact their experience, helping me pinpoint where improvements are needed.
Design and Enhance Experience
I then focus on enhancing your brand’s experience across four key areas: brand perception, physical environment, service quality, and digital presence. I design solutions that ensure a seamless, positive, and consistent experience for customers in all interactions.
Design and Enhance Experience
I then focus on enhancing your brand’s experience across four key areas: brand perception, physical environment, service quality, and digital presence. I design solutions that ensure a seamless, positive, and consistent experience for customers in all interactions.
Design and Enhance Experience
I then focus on enhancing your brand’s experience across four key areas: brand perception, physical environment, service quality, and digital presence. I design solutions that ensure a seamless, positive, and consistent experience for customers in all interactions.
Develop and Implement Strategy
Finally, I develop targeted strategies and campaigns based on my findings, and implement them to address specific customer needs. I also train your staff and continuously monitor and measure the effectiveness of these strategies, making adjustments as needed to ensure ongoing improvement and sustained customer satisfaction.
Develop and Implement Strategy
Finally, I develop targeted strategies and campaigns based on my findings, and implement them to address specific customer needs. I also train your staff and continuously monitor and measure the effectiveness of these strategies, making adjustments as needed to ensure ongoing improvement and sustained customer satisfaction.
Develop and Implement Strategy
Finally, I develop targeted strategies and campaigns based on my findings, and implement them to address specific customer needs. I also train your staff and continuously monitor and measure the effectiveness of these strategies, making adjustments as needed to ensure ongoing improvement and sustained customer satisfaction.
Smiles and Stories from
My Clients
My Clients
Yadhu has significantly improved our cruise ticket booking experience. . His innovative approach has made the process smoother, faster, and more user-friendly. Our customers now find it much easier to book tickets, and their overall satisfaction has increased.
Nishjith John
MD Neo Classic
Yadhu has completely transformed the user experience of our website. His insights and recommendations went beyond just meeting our initial requirements. He helped us create a seamless, intuitive, and engaging site that truly resonates with our users.
Akhil Prabhu
Founder & Director, Ajadya Propulsion Pvt. Ltd.
Working with Yadhu has completely changed my perspective on patient experience at my Kerala Ayurvedic and advance Physiotherapy clinic. Patient satisfaction has increased, and I now understand how crucial these aspects are in providing holistic healthcare.
Dr. Mithin Krishnan
BAMS, Kerala Ayurveda Clinic Bhopal
Yadhu has helped us elevate the entire client experience. We now focus on not only delivering technical solutions but also ensuring seamless communication, understanding client needs deeply, and providing proactive support. Our team and clients are both happy.
Vishnu Prasad
COO, OSEC
Yadhu has significantly improved our cruise ticket booking experience. . His innovative approach has made the process smoother, faster, and more user-friendly. Our customers now find it much easier to book tickets, and their overall satisfaction has increased.
Nishjith John
MD Neo Classic
Yadhu has completely transformed the user experience of our website. His insights and recommendations went beyond just meeting our initial requirements. He helped us create a seamless, intuitive, and engaging site that truly resonates with our users.
Akhil Prabhu
Founder & Director, Ajadya Propulsion Pvt. Ltd.
Working with Yadhu has completely changed my perspective on patient experience at my Kerala Ayurvedic and advance Physiotherapy clinic. Patient satisfaction has increased, and I now understand how crucial these aspects are in providing holistic healthcare.
Dr. Mithin Krishnan
BAMS, Kerala Ayurveda Clinic Bhopal
Yadhu has helped us elevate the entire client experience. We now focus on not only delivering technical solutions but also ensuring seamless communication, understanding client needs deeply, and providing proactive support. Our team and clients are both happy.
Vishnu Prasad
COO, OSEC
FAQ Frenzy:
FAQ Frenzy:
All your answers here
All your answers here
What does an CX consultant do?
A CX consultant helps businesses improve customer interactions. They analyze the customer journey, identify pain points, and design strategies to create a smoother, more positive experience that builds loyalty and satisfaction.
What does an CX consultant do?
A CX consultant helps businesses improve customer interactions. They analyze the customer journey, identify pain points, and design strategies to create a smoother, more positive experience that builds loyalty and satisfaction.
What does an CX consultant do?
A CX consultant helps businesses improve customer interactions. They analyze the customer journey, identify pain points, and design strategies to create a smoother, more positive experience that builds loyalty and satisfaction.
Why CX is important?
Happy customers are more likely to come back and buy more (repeat business), tell their friends (positive word-of-mouth), and maybe even spend a little extra (increased sales). CX helps you create a welcoming store experience, fix any leaks in the roof (customer pain points), and keep your customers happy so they keep coming back for more!
Why CX is important?
Happy customers are more likely to come back and buy more (repeat business), tell their friends (positive word-of-mouth), and maybe even spend a little extra (increased sales). CX helps you create a welcoming store experience, fix any leaks in the roof (customer pain points), and keep your customers happy so they keep coming back for more!
Why CX is important?
Happy customers are more likely to come back and buy more (repeat business), tell their friends (positive word-of-mouth), and maybe even spend a little extra (increased sales). CX helps you create a welcoming store experience, fix any leaks in the roof (customer pain points), and keep your customers happy so they keep coming back for more!
What is the difference between Customer Service and Customer Experience (Cx)?
Think of your business like a restaurant. Customer service is the waiter taking your order and refilling your water (solving immediate needs). Customer experience is the ambiance, the menu options, and how quickly you get seated (overall customer journey). Great service can't fix a bad menu or long wait times, but great CX creates happy customers who come back for more.
What is the difference between Customer Service and Customer Experience (Cx)?
Think of your business like a restaurant. Customer service is the waiter taking your order and refilling your water (solving immediate needs). Customer experience is the ambiance, the menu options, and how quickly you get seated (overall customer journey). Great service can't fix a bad menu or long wait times, but great CX creates happy customers who come back for more.
What is the difference between Customer Service and Customer Experience (Cx)?
Think of your business like a restaurant. Customer service is the waiter taking your order and refilling your water (solving immediate needs). Customer experience is the ambiance, the menu options, and how quickly you get seated (overall customer journey). Great service can't fix a bad menu or long wait times, but great CX creates happy customers who come back for more.
What is the role of CX consultant?
Imagine your business like a maze. Customers get lost and frustrated easily. A CX consultant is your guide. They map the maze (customer journey), find shortcuts (improvements), and show you where customers get stuck (pain points). With their help, you create a smoother experience that keeps customers happy and coming back for more.
What is the role of CX consultant?
Imagine your business like a maze. Customers get lost and frustrated easily. A CX consultant is your guide. They map the maze (customer journey), find shortcuts (improvements), and show you where customers get stuck (pain points). With their help, you create a smoother experience that keeps customers happy and coming back for more.
What is the role of CX consultant?
Imagine your business like a maze. Customers get lost and frustrated easily. A CX consultant is your guide. They map the maze (customer journey), find shortcuts (improvements), and show you where customers get stuck (pain points). With their help, you create a smoother experience that keeps customers happy and coming back for more.
What's the difference between a Digital Marketer and a Customer Experience consultant?
Imagine your business as a fishing lure. A digital marketer casts a wide net (online ads) to attract new fish (customers). A CX consultant makes sure the lure is shiny and works well (positive experience). They both help catch fish (sales), but the marketer focuses on attracting them, while the CX consultant keeps them hooked (loyal customers).
What's the difference between a Digital Marketer and a Customer Experience consultant?
Imagine your business as a fishing lure. A digital marketer casts a wide net (online ads) to attract new fish (customers). A CX consultant makes sure the lure is shiny and works well (positive experience). They both help catch fish (sales), but the marketer focuses on attracting them, while the CX consultant keeps them hooked (loyal customers).
What's the difference between a Digital Marketer and a Customer Experience consultant?
Imagine your business as a fishing lure. A digital marketer casts a wide net (online ads) to attract new fish (customers). A CX consultant makes sure the lure is shiny and works well (positive experience). They both help catch fish (sales), but the marketer focuses on attracting them, while the CX consultant keeps them hooked (loyal customers).
How do you measure the success of your experience consulting projects?
Success is measured through regular feedback and performance metrics, such as customer satisfaction scores, repeat business rates, and overall engagement levels. Continuous monitoring and adjustments ensure that strategies remain effective and aligned with customer needs and expectations.
How do you measure the success of your experience consulting projects?
Success is measured through regular feedback and performance metrics, such as customer satisfaction scores, repeat business rates, and overall engagement levels. Continuous monitoring and adjustments ensure that strategies remain effective and aligned with customer needs and expectations.
How do you measure the success of your experience consulting projects?
Success is measured through regular feedback and performance metrics, such as customer satisfaction scores, repeat business rates, and overall engagement levels. Continuous monitoring and adjustments ensure that strategies remain effective and aligned with customer needs and expectations.
How can a B2C company improve the customer experience in-store?
A B2C company can improve the customer experience in-store by creating a welcoming and comfortable environment, training employees to provide excellent customer service, offering personalized recommendations and offers, and using technology such as interactive displays or virtual try-on to enhance the shopping experience.
How can a B2C company improve the customer experience in-store?
A B2C company can improve the customer experience in-store by creating a welcoming and comfortable environment, training employees to provide excellent customer service, offering personalized recommendations and offers, and using technology such as interactive displays or virtual try-on to enhance the shopping experience.
How can a B2C company improve the customer experience in-store?
A B2C company can improve the customer experience in-store by creating a welcoming and comfortable environment, training employees to provide excellent customer service, offering personalized recommendations and offers, and using technology such as interactive displays or virtual try-on to enhance the shopping experience.
How can a B2B company create a customer-centric culture?
For retail stores, experience consulting can optimize the layout, ambiance, and service quality to create a memorable shopping experience. This encourages repeat visits, higher sales, and positive word-of-mouth.
How can a B2B company create a customer-centric culture?
For retail stores, experience consulting can optimize the layout, ambiance, and service quality to create a memorable shopping experience. This encourages repeat visits, higher sales, and positive word-of-mouth.
How can a B2B company create a customer-centric culture?
For retail stores, experience consulting can optimize the layout, ambiance, and service quality to create a memorable shopping experience. This encourages repeat visits, higher sales, and positive word-of-mouth.
How does Customer Experience consulting improve the experience in hotels and restaurants?
In hospitality, experience consulting focuses on creating welcoming and comfortable environments, streamlining service delivery, and ensuring that every interaction reflects the brand's values. This leads to higher guest satisfaction, repeat business, and positive reviews.
How does Customer Experience consulting improve the experience in hotels and restaurants?
In hospitality, experience consulting focuses on creating welcoming and comfortable environments, streamlining service delivery, and ensuring that every interaction reflects the brand's values. This leads to higher guest satisfaction, repeat business, and positive reviews.
How does Customer Experience consulting improve the experience in hotels and restaurants?
In hospitality, experience consulting focuses on creating welcoming and comfortable environments, streamlining service delivery, and ensuring that every interaction reflects the brand's values. This leads to higher guest satisfaction, repeat business, and positive reviews.